ČASTO KLADENÉ OTÁZKY

Getting Stated

How do I sign up?


Simply fill out the sign up form and our support team will get back to you instantly (usually within 15 minutes).




What is the duration of free trial?


We offer 30 days free trial. Your free trial will start from the date we put our agents live on your website.




Do I need to provide my credit card details?


No, you don't need to provide your card details until your free trial ends. You can try our services for 30 days without providing any billing information.




What is the chat script? Can I make changes in the script?


We use a customizable transcript written specifically to your industry. You are free to make updates in the questions and responses.




Do you cover 24/7/365?


yes, we cover your website 24 hours a day, 7 days a week, 365 days a year so you never miss a lead.




Can I use my own live chat software as it's already installed on our website.


Yes, we can use any other live chat software. It will cost you extra $49/month as we have to maintain another login for 24/7.





Live Chat Software

How long does it take to set up?


We have clients up and running within a 24 hours of signing an agreement.




What is White Lable Widget?


With white labeling, we will remove our brand logo and add your brand logo everywhere. Your visitors/customers will never know if you have outsourced services to Live Chat LLC.




How can I make changes in the script?


You can email or message your dedidated manager on Skype and he/she will help you in updating your chat questions and responses.




What happens after the chat is completed?


We will immediately email you the chat transcript on your email ID so that you can follow up with your visitor instantly.




Do I have to be a tech-expert to use this service?


No, we will help you with everything so that you can use our services. If you have any questions or need any help, please message your dedicated manager on Skype.





Pricing, Payments and Billing

Can you customize a plan as per my requirements?


Yes, we can certainly do that. Please confirm the services you need and we can surely come up with a custom made plan for you. You can email us at hi@livechatllc.com




Who should I contact if I have billing-related questions about my account?


You can always contact the assigned dedicated manager on Skype or Email.




Do you offer any discount?


Sorry, we don't offer any discounts. We believe in one price and top notch services.




How do I cancel my subscription?


You can either email us at hi@livechatllc.com or message your dedicated manager on Skype to cancel your subscription.




What is your refund policy?


We don't offer any refund as we have aleady incurred cost on providing the services to your website. However, you can cancel your subsciption and we won't bill you further.





Others

Where are you located?


We are located in Lucknow, Uttar Pradesh, India




How do you maintain quality of the chats?


We keep a very close and strict monitoring of every chat conversations made by our agents. All the chats would also be emailed to you in real time.




How do you maintain privacy of the data?


We are very strict with the privacy of our clients. We can ensure that your data is safe with us. We use several monitoring tools as well as firewalls to insure that your data is 100% secured with us.




Can I hire a dedicated agent for my website? Can they work as a Virtual Assistant?


Yes, we do offer dedicated agents for your website. They can handle live chats, respond to your emails and answer calls. They are also good with data entry and web research. Email us at hi@livechatllc.com for more information.




How can you train agents so quickly?


We have trained and experienced chat agents. We are delivering chat agent services in almost all the industries.
We train our agents to answer any general questions your visitor may ask. Once you fill out the chat script, we train them on your FAQs.





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